Refunds and Reshipments
If you have ordered items from us that you no longer need, want or are unhappy with please contact us to arrange return of the item. Please email firstname.lastname@example.org to arrange your return.
We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not have been used and must be in its original packaging.
Any items that you return due to being faulty will be refunded or replaced including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.
Any orders returned after 30 days are not entitled to any refund.
For refunds you must return your order to the address below.
Any returns should be sent to the following address. Please include a note with your order number, name and address with your returned items.
Pelsis UK Ltd
Grimbald Crag Close